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Privacy Policy


The website (the “Website”) is owned and operated by Kashif Mahmood

This privacy policy (the “Privacy Policy”) explains MY HAYA policies on privacy in relation to personal data collected from users of the Website. 

We take the privacy of the users of our Website seriously. We are keen to obtain, retain and processinformation (including your personal and sensitive data) in accordance with the applicable legislation, includingthe Data Protection Act 1998. We respect your right to privacy and we understand that, as a visitor to thisWebsite you may prefer to control your own personal information and preferences. For this reason, we mayask you to register or to provide personal information and preferences when you visit certain areas of theWebsite or request information. 

This Privacy Policy explains our policies on privacy in relation to personal data collected from users of theWebsite. This Privacy Policy forms part of the Website Terms of Use and if you place an order with us, formpart of the Terms & Conditions of Sale. By using the Website and the services on the Website, you consent tothe collection and use of your personal data by us for the purposes authorised below and for any otherpurpose which is reasonably necessary for the provision of and the proper administration of our relationshipwith you and the Website. 

What information do we collect?

We collect the information provided by you when you use this Website and other of the services on theWebsite and on registration. We may collect additional information in connection with your participation inany promotions or competitions offered by us and information you provide when giving us feedback orcompleting profile forms and questionnaires or in ordering goods from us. We also monitor customer trafficpatterns and the use of the Website which enables us to improve the service we provide.

Changes to our policy

We reserve the right to make changes to this Privacy Policy without prior notice. We will only use informationin accordance with the Privacy Policy under which the information was collected. If you regularly use the Website you should continue to check this Privacy Policy for updates and amendments, as you will be deemed to have accepted the changes if you continue to use the Website after any changes have been posted.

How do we store and maintain personal information?

All of our employees are subject to obligations of confidentiality regarding information which they have accessto in the course of their employment including the personal information of customers. All personalinformation is held in secure computer storage facilities and paper–based files. We take steps to protect thepersonal information we hold from misuse, loss, unauthorised access, modification or disclosure. It may be necessary for us to maintain our records for a number of years. However, if your information is no longer required, we will destroy records containing personal information securely. 

How do we use the data we collect?

We use personal information collected from you for the following purposes:to provide a more personalised service;to deliver our products and services;to contact you regarding the products or services that you have requested to carry out auditing, research and analysis in order to maintain, protect and enhance the services we provide to transfer your details (including account details) to relevant third parties, public bodies, industryorganisations and regulators as reasonably required for the operation of our business, and to disclose your details to government and associated organisations as required by law. From time to time we might also use your information to let you know about other products and services that we offer which may be of interest to you. At the time of collection of your information we give you the optionnot to receive such marketing information. We may also occasionally use Open Tracking analytics in our email communications which help us to deliver more relevant offers and content to you. If you do not object initially,but you change your mind later, please email us at NEW EMAIL please ensure you include the words ‘Unsubscribe’ in the subject header of your email and notify us of the communications from which you wish to opt out. Alternatively, if you have an online account with us, you can opt–out by clicking on the ‘My Account’ link from  any page. On the ‘My Details’ link, you have the option to edit your communicationspreferences and opt–out  of mailings and/or any third party communications. 

Disclosure of your information

We will only share your details within Haya with any future owners of the Websiteand with the other persons described in this Privacy Policy. We will not share your details with any other thirdparties.  As we develop our business we might buy or sell branches, businesses or subsidiaries. Wheresuch a transaction occurs, or in the event that we are or substantially all of our assets are acquired, thetransferred assets will generally include customer information but any such transfer shall be conditional on this information remaining subject to the restrictions on its use as set out in the Privacy Policy notice pre–existing the transfer. We employ other companies and individuals to carry out functions on our behalfincluding  delivering packages, sending mail, providing marketing assistance, analysing data and providing customer service. In order to carry out their functions these companies and individuals may require accessto your personal data but we shall only disclose to them such relevant personal information as is neededby them to perform their functions. Where requested to do so, we may co–operate with any court, tribunal,regulatory body, police authority or other similar authority in any investigations or proceedings concerningyou or your use of the Website. This may include disclosing information about communications transmittedvia the Website to such authorities where required. We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service. Where any of your personal information is transferred by us outside of the European Economic Area the (“EEA”) in the course of processing or sharing information as set out above,we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable data protection legislation. By submitting your personal data, you agree to the transfer,storing and processing of your data outside the EEA. We regard our databases of information(which may include your personal information) as an important part of our business and we will not giveor sell this information to any outside organisation for use in its marketing or solicitation without yourconsent. 

Cookies — What are they and how do we use them?

To ensure compliance with the recent change of the data protection law on storing information on a user equipment such as computer or mobile device, by using cookies or similar means, we need to obtain our user’sconsent to collect and store their personal information. “Cookies” are small bits of electronic informationthat awebsite can transfer to your hard drive to help tailor and keep records of your visit to that website. If you visit the Website, cookies are used to allow us to better customise your visit to your individual preferences,helping usprovide you with the best possible service on the Website. Most major websites use cookiesand their use is standard on the Internet. You can find out more about the way cookies work on and . We do use encrypted information gathered from cookies to improve your experience of the site such asidentification and resolution of errors, or to determine relevant related products to show you when you’rebrowsing. However, we do not store personally identifiable information (e.g. credit card details). The onlysituation when we may not require your consent in gathering your personal information is where the technicalstorage or access is strictly necessary for the purpose of enabling the use of the service explicitly requested by the user (e.g. to keep your basket updated when shopping online)We use cookies to:

simplify the logging on process for registered users;

help ensure the security and authenticity of registered users’;

provide the mechanisms for online shopping;

andenable traffic monitoring. 

On visiting our Website you will be sent anonymous cookies to keep track of their browsing patterns and buildup a demographic profile. In addition, if you have clicked on Haya advertisementon another site that links to this Website you may be sent an anonymous cookie that will allow us to analyseadvertising effectiveness and manage our relationship with our associated websites. Whilst you do not need toallow your browser to accept cookies, in order to browse much of the Website or to access many of ourservices, you must have cookies enabled if you wish to shop online or access any areas reserved for registeredusers. Most browsers allow you to turn off the cookie function. If you want to know how to do this please lookat the help menu on your browser, but this may restrict the use of some parts of the Website. 

Here is a list of the cookies we use:




Remember Me


Add This 

Search Engine

We are currently using an “implied consent” policy which means we assume you are happy with this usage.You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. 

Third Party Cookies

On visiting our Website you will be sent anonymous cookies to keep track of browsing patterns and build up ademographic profile. In addition, if you have clicked on a Haya advertisement on another website that links you may be sent an anonymous cookie thatwill allow us to analyse advertising effectiveness and manage our relationship with our associated websites.Please note that our advertisers may also use cookies, over which we have no control. 


The Website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites, and we recommend you read the privacy statements immediately on entering otherwebsites. This Privacy Policy applies only to information collected through the Website. 

Your rights



This Privacy Policy will be exclusively governed by and construed in accordance with English law and the English Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion,to commence and pursue proceedings in alternative jurisdictions.